Product Return Policy
30 Day Money Back Guarantee
If for any reason you are not fully satisfied with your purchase, simply return it so that we receive the merchandise back within 30 days of the invoice date for a full product refund. (Sorry, we cannot refund freight, gift-wrapping, special order and final sale merchandise or items with personalized inscriptions.) We can only accept returns or exchanges that are received back within 30 days of the invoice date. Please allow for sufficient transit time when shipping back any merchandise.
** If, for any reason, you are not satisfied with your purchase you have 30 days from date of invoice of order (date stated by Order Confirmation) to contact Gemstonegiant.com by e-mail or telephone to arrange a return.
- Item(s) must be received by us within 30 days of your order date and be in the exact same condition as shipped (no refund for damaged or tampered with items). If your initial payment was by check or money order, please include a self addressed stamped envelope with your return. If you fail to do so, cost of postage to mail your refund check will be deducted from your refund.
- Absolutely no refunds will be given for items not received by us within 30 days of the original invoice date.
- You will be responsible for return shipping and insurance costs. If you choose to return an item without insurance, loss or damage in transit is your responsibility as no refund will be issued for items lost or damaged in transit.
- A refund, (minus shipping) will be issued within 48 hours of receipt of item by Gemstonegiant.com.
** Dealer purchases are final sales.
Diamond & Gems
Even though we believe that most people are honest, we still have to protect ourselves from the small percentage of the population who would switch stones and then return the item.
Therefore, refunds will only be given on diamond and precious gem jewelry once it has been ascertained by our jeweler that the stone returned is the one shipped.
